Gray Box Software
In need of support?
Support is provided on a first come, first served basis through email. Additional sources are:
- Help and Tutorial: RulesBase includes an extensive help file and a Language Tutorial.
- Support KnowledgeBase: the Gray Box Software website, located at www.grayboxsoftware.com maintains a knowledgebase of known issues.
- Contact if you can not find an answer. We also welcome comments or suggestions at .
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Knowledge Base
Print settings for Grid reset after each print job
During Installation the Microsoft .NET Framework installation may cause an error
How To Merge Multiple Investments for Calculating IRRs
How To Replace Nested If Statements
How To Use the Element Function
How To Insert an Exception into a column
How To Create a User Defined Function
Registration Code is case sensitive
Autocomplete box does not always appear
Can not drop variables onto the Column Definition Window
Excel will only Export to a new file
Rules Form Options/"Length of Select Variable List" does not work
Null appearing as the last item in Array is not translated correctly
Average function skips over nulls
Charts have limited functionality.
Can not drop Rules from one Rules Form to another
Multiple Variables must be dropped onto the grid individually rather than multi-selecting Variables.
Changing variable name in Excel will not change the variable when linked rules are refreshed.
Adding Rules from an unsaved spreadsheet will only import data.
