Shipping and Returns:

All orders are shipped F.O.B. New York, NY, plus sales tax where applicable. Customs brokerage fees and duty, if applicable, become the responsibility of the customer. Customer takes legal possession as soon as merchandise is delivered to a common carrier. Our terms are net 30 days unless quoted otherwise.

Returns and Credit:

Used software and licenses are not returnable for credit. If you wish to return an unopened software package, please contact Gray Box for authorization before doing so. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Unused software can be returned or exchange within 30 days of the invoice date. Software must be returned in its original packing, and shipping charges must be prepaid. Any unused software returned without its original packing will be rejected. The invoice number and reason for return must be indicated. After examination, opened software will be immediately denied a credit. Software ordered in error and returned for exchange may be subject to a 25% restocking charge, plus the shipping charges originally incurred.